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*Please note that the claim may be denied if “Damaged item(s)” is not noted on Driver’s shipping slip.įor damages unnoticed at the time of delivery, we require that you send us photographs via email to within 48 hours, so that we can address and correct the situation.
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To process a claim Please email pictures of the shipping slip, Box, label and damaged item with full descriptions of the damage to we will file a claim and send you a replacement product. If your item(s) shipped via FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.įor LTL deliveries print "Damaged Upon Arrival" where you sign for the items. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for reshipment of your order. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. If You're Not Homeĭepending on the carrier, additional delivery attempts will be made. You can use your tracking number on the carrier's website to trace your order. Tracking information is provided once the product has shipped. To track shipment please call Customer service at 4076084100 or email.
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We can deliver your Order to a port or logistics company in US. We do not arrange or provide shipping quotes outside the country. UPS/FedEx or Freight company failure to deliver (e.g. To verify stock and availability of the item, call Euro Living or email following may result in delayed shipping or delivery:Ĭanceling items, combining orders or changing your shipping address Special orders and/or Custom orders are subject to longer lead time and can take up to 4-18 weeks Most items are delivered within 1 to 3 weeks This simply insures that if there is any damage, it will be easy to take care of the problem If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. ** Buyer agrees to measure doorways and stairways before ordering/buying, as Euro Living is not responsible for merchandise that is too large or too smallĭamage Inspection: Please make sure that you inspect the packages at the time of delivery. Euro Living cannot take responsibility for any charges that incur as a result of additionally requested freight services.
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** Additional fees may apply for special services, such as inside delivery, redelivery, reconsignment and warehousing or stocking fees will be customer's responsibility. Large Orders shipping out of state are quoted on an individual basis (via email sales )